If you have any technical questions regarding your DVO product please visit our forum first to see if the question you have has already been answered. If you are unable to find the answer to your question you can email

North American warranties and return authorization (RA) address
DVO Suspension USA
29033 Ave Sherman Suite 203
Valencia, Ca 91355 USA

*Please be sure to write your RA number on the outside of the box and include a copy of your RA confirmation email inside the box.


If you have an issue or need service for your DVO Suspension product(s) please fill out the RA form below and you will be contacted with an RA number and shipping/local drop off information. Customers are responsible for shipping to/from DVO Suspension unless previous arrangements have been made.

Your Name:*
Your Email:*
Phone Number:*
Address Type:* ResidentialBusiness
Address 1:*
Address 2:
Bike Year:
Bike Manufacturer:
Bike Model
Rider Weight (w/gear):
Ride Hours Per Week:
Serial Number:* (how to locate your serial number)
DVO Product:* Emerald ForkJade Coil ShockDiamond Fork
Detailed Message/Comments: